Defective or Damaged Product Policy
At Rioana, we take pride in the quality of our products and strive to ensure that every item reaches you in perfect condition. However, if you receive a defective or damaged product, we’re here to make it right—quickly and hassle-free.
What to Do if You Receive a Defective or Damaged Product:
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Contact Us Immediately
If your product arrives defective or damaged, please contact us at support@rioana.com as soon as possible. We are here to assist you and resolve the issue promptly. -
Provide Clear Photos or Video
To expedite the process, kindly provide a few clear photos or a short video showing the defect or damage to the product. This helps us understand the issue and offer a speedy solution. -
Free Replacement
Once we verify the issue, we will send you a replacement free of charge. There is no need to return the damaged item—it's yours to keep.
Our Commitment
At Rioana, your satisfaction is our priority. If you encounter any issues with your product, rest assured that we will handle it promptly and ensure you receive a fully functional replacement without any extra cost.